Calling Tech Support (or the Duck Doctor Saves the Day Yet Again)

I don’t do hardware. *grin* I barely do software, but I REALLY don’t do hardware. My family thinks I’m technical, but techies know I am clueless. So when things go “wrong” on my computer, I am as likely to blame gremlins as I am to figure out what is happening.

Friday I was invited to see a friend’s project. It required that I have streaming video. The video was not working on either of my computers. So we talked about it and I realized that I did not have Quicktime installed. I downloaded it to my gaming computer, installed it and yay! I could see the really cool project. I switched back to my work laptop and continued working in SL and OS there. (Hmmph. Trying to find a viable world in which to work on Friday was an adventure in itself.) Everything was fine. I really wasn’t on much during Saturday – spent the day in REAL sunshine in my REAL garden getting a REAL sunburn. 🙂 When I stopped inworld briefly Saturday night – everything seemed fine.

Sunday morning I was catching up on electronic matters. I thought – hmm, may as well put Quicktime on this machine also, in case I want to have video. Deed followed thought. Later in the day I logged into SL. I went to check on Frenis and the ducks. They had all turned black. I remember that a friend had had this issue with my ducks awhile ago – that I saw them as white and yellow, but she saw them as black. I thought maybe it was the computer. I’m going to make this short: I switched computers, I cleared cache, I logged in and out multiple times. Black ducks, black rooster, black clocks, black poseballs. I IM’d some friends to see if SL was being weird or if it was me. 🙂 Always a dangerous question. One friend came back and suggested that it was a texture issue with SL and maybe I could get my region restarted. I live on the mainland. I can’t restart my own sim. But that made me think. I tp’d to my office. I rezzed a new duck. Yellow. Went home, rezzed a duck. Black. Went back to my office, rezzed the duck, WORE it home. Tp’d in yellow, turned black. I had a friend rez in. SHE saw yellow and white ducks. She took a picture to prove it.
black-ducks

In the interest of trying to keep this shorter rather than longer… I started a chat with customer support. They restarted the region. When I tp’d in – I saw yellow and white ducks. Which then turned black. CS mentioned JIRAs and such. But being a dumb user I thought – WHAT has changed since my ducks were yellow and white? I added Quicktime. So I uninstalled Quicktime. Yellow and white ducks. Rooster, clocks and poseballs all returned to normal as well. I uninstalled Quicktime from both machines. No more black ducks.

Why????? I don’t understand this at all. Dale to the rescue! He suggested that while we were playing around with the HTML-via-media-URL stuff a few days ago, we may have set the media texture on my land to the default blank texture. He suggested that QuickTime was trying to play some non-existent media on the land for some reason and may have been replacing all of the blank-textured things with a blank black (lack of) video. So I reinstalled Quicktime this morning. Black ducks. I went to my media options. The default media texture had been changed to a black texture. ?????? Okay – *I* did NOT do that. I know I did not do that because I have been running parcel media tests and I have been passing my settings to other people for them to try my test routine. So Quicktime changed it. I changed it back to default media texture and bingo!!! Everything is back to normal.

*hugs* Dale!!! You are wonderful. Yet again you have restored my duckies to good health!

Published by

ahuva18

There's not much to say about me. I discovered SecondLife by accident, wandered in, and decided I wanted to stay. This blog was a chronicle of my adventures and misadventures in SL. It also includes stray thoughts that occur to me as a result of my time in SL. Both I and my avatar are female. We both love water and the beach and gardening and parties and hanging out with friends. Updating this after quite some time. I haven't appeared in SL in many many months (probably over a year by now) but SL has remained in my thoughts. I do miss my SL, but at least I still have contact with some of my friends from there. In the meantime.... this blog has evolved to be about my RL adventures. :) Nowhere near as risque as my SL but I do keep busy. I still like all the things listed above. I didn't have any cats in SL (only ducks and a panda) so my cats feel that they should play starring roles in my posts. :) I didn't do much eating IN SL although certainly food and drink accompanied me in RL while I roamed inworld. Cooking and baking have become more fun and interesting once I redid my kitchen. That renovation took longer and cost more than if I'd done it virtually, but I'm thrilled to have a tangible new kitchen! I hope you like food and drink as well! Thanks for reading!

6 thoughts on “Calling Tech Support (or the Duck Doctor Saves the Day Yet Again)”

  1. ‘ray! Sorry I didn’t think of that earlier. I wonder how many of the other “X is all black” problems I’ve heard of were due to the media texture somehow getting set to something common?

  2. You make a wonderful testament to the power of one person helping another. The principle is true in SL and FL. You have been helpful to others, and it comes back at you when you need it. Nice job Dale.

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