Well. This has been an eventful week. The walls are spackled and sanded, and the painter has begun priming the walls and painting the ceiling. My understanding is that he will be done sometime on Saturday. I have no pictures to share, however, as I am not there. I am in Arizona. Lucky and glad to be here, too!
WHY Arizona in July??? Because my son has gotten a new job here in Tempe. He and a friend took a week to drive from Orlando, FL to Tempe. The friend flew out on Wednesday and I flew in to help with house/room hunting. The flying-in process was messed up and annoying but did work out ultimately. I think in the long run I may even have come out ahead.
You may have gotten the impression that at times I decide I neeeeeeeed to be treated as a princess. *grin* Flying is one of those times. I booked 1st class tickets using 2 different airlines so that I would have the most comfortable accommodation AND the most convenient flight times and fly non-stop. Odd as it may sound to you, the convenient fly-to-Phoenix time involved getting up at 4:00 am to get to the airport for the 5+ hour flight. I was just shutting down my applications in preparation for sleep when I received a text message: your AA flight is cancelled.
Of course I stressed out immediately. My husband had already gone to bed because he, too had to get up at 4 to take me to the airport. Immediately after the text about the cancelled flight I got a text that I had been re-booked to leave 6.5 hours later, from a different (inconvenient) airport with a stop in St. Louis. There was no way that would work for me. I knew that UA, which I was using to fly home, left EWR 45 minutes earlier than AA. I called UA to see if they could modify my flight to include flying to Phoenix. They were happy to sell me a 1st class ticket for only $1500. Ummm, no. She recommended I call AA and see if they could put me on the UA flight.
I called AA. I chatted with a pleasant man named Michael. As we talked, about changing my flight to UA (where he claimed he saw no seats despite the fact that *I* could see that 1st class seat still) he told me my flight was reinstated. I was again leaving on my AA non-stop flight to Phoenix at 6:45 am. I didn’t get any text message about this, nor did I get an email. He assured me that I was indeed on that flight, but my boarding pass was not good anymore – I’d need a new one. What that SOB failed to mention was that while I was reinstated on the flight, all my seat information had been wiped. Poorly played, American Airlines, poorly played.
When I got to the airport, and printed my boarding pass, it said I had no seat assignment. Please keep in mind I’d paid over $300 extra to be in 1st class. I hate to sound money-oriented or cheap but that is a significant expenditure. I’m going to summarize here but keep in mind I had to live this for over an hour, with many, many, many other unhappy people.
When I got to the boarding gate, and went for my seat, they offered me a middle seat all the way in the back of coach. I said no way, I paid over $600 for 1st class, where the heck is my seat?? They explained that when the flight was cancelled, all that information was lost. I said that nice Michael had assured me I was okay. They said well maybe he’d fixed everything but they claimed that the flight had been cancelled and reinstated several times overnight. In the end, the 6:45 am flight was ON, BUT the 10:15 am flight was cancelled, and all of THOSE people were also on the 6:45 flight now, and 1st class was full. I said there is no way this is acceptable. They would not refund the price differential. They offered me $200 voucher as compensation BUT because the flight was now oversold, they’d offer me $500 voucher to not fly. I said are you out of your minds? Either put me in first class or refund the entire differential. They said – how about a $1000 voucher to give up your seat and we will put you on a non-stop leaving at 9:00 am?
My son will now live in Tempe, AZ. There will now be family traffic between EWR and PHX. As long as I bought the ticket for my son (in his name), I could use my voucher for it. $1000 would buy either a lot of trips for him in coach, or a round-trip for me in 1st (he’s not a princess *grin*). I did not have to be in Phoenix at a specific time. Although they did not have a 1st class seat for me on the 9 am flight, I decided that this was actually a good deal and I accepted it. I watched as that plane was crammed full, out of overhead bin space, every seat taken. I accepted my new boarding pass and my voucher, thinking I was well off that plane. I texted my son and gave him the new flight information and wandered off to find some coffee and breakfast.
While I was eating breakfast and relaxing, I got a text message. The 6:45 am flight (which I was no longer on, remember) was not leaving at 6:45 am but now leaving at 7:45 am. I thought – those poor people, stuck on that plane. A little later I got another text. The 6:45 flight was now leaving at 9 am. Omg, I thought, are they STILL stuck on that plane??? I was quite relieved to be sipping coffee in the restaurant with lots of room to either side of me.
After breakfast I wandered back to the boarding gate where I saw scores of familiar looking people, and bins filled with water and juice bottles. Yes, it was the 6:45 am flight. I began chatting with some of them and it turned out that the pilot had never made it to the airport – they were waiting for a new crew. The night before we’d had torrential rain in NJ. Apparently the pilot was on Rt 80 on his way to the airport when they closed down that interstate due to flooding. He couldn’t move forward, he couldn’t get off, he couldn’t get to the airport.
Again I laughed to myself and thought I’m so glad I’m NOT on this flight. They loaded up the plane again and as I sat there, waiting to see the plane leave, I heard the attendants paging “Passenger Heliosense, Passenger Heliosense, please come to the desk”. Heliosense is fairly common name around these parts but I went up to the desk and said, am I the Heliosense you are paging? They said: Ahuva? I said yes. They said, we can put you on this plane. It was the same young man I’d talked to before. I said I am NOT getting in the back of coach in a middle seat. They assured me that I was in a window seat, the first row behind 1st class, and I would keep my $1000 voucher and my carryon could be stored in an overhead bin. This was again a decent offer so I accepted and texted my son again with changed information.
The attendant walked me down to the plane and led me on. My overhead bag was placed in a bin in 1st class. *grin* My bag knows how to travel. I went to row 7 but….. it was a middle seat. Apparently the couple in the middle and aisle seats had decided that the window person wasn’t coming and he’d moved over. The whole plane was now waiting on me to sit down so I did – in the middle seat. But I performed my own rebellion – I kept my OTHER bag with me, despite not having a seat under which I could store it. It was gray, my pants were gray, I tucked it behind my legs and hoped no one would notice or if they did, they’d ignore it. And that’s how it worked out.
The flight was not bad, I had plenty of room since there was no row ahead of us, the couple both slept, each slumped to the side of their seat AWAY from me. I arrived in PHX around 11:15, only 2 hours later than originally planned.
I went outside to wait for my son to get me and …… OMG. It is HOT here. I love heat, I love sun, I am a sun worshipper (HELIOSENSE – get it????) but oh my. It was 116 degrees F. I have been in the Negev and the Sinai desserts and I do not believe I have EVER felt heat like this. But the sky was clear and there were MOUNTAINS, and I was in PHX AND I have a $1000 voucher to try this again and hope it’s less eventful. 🙂 I’ll leave this story here for now, but I warn you…. the saga continues with the hotel……
(Apologies for the poor photos – many of them were taken from a moving car. Although my son is better than Honour at stopping for photos, sometimes we did have to keep moving.)
6 thoughts on “Leaving. Not Leaving. Leaving. Not….”
OMG You had to “live with this for over an hour”? Poor thing. Even the Stoics would have found your trials unbearable.
What I failed to mention and should have was that the AA attendants never lost their cool. They really did amazingly well under such trying circumstances. A special call-out to Sixto (I think that is how his name is spelled) who was polite, calm, pleasant and helpful. As bad as the morning was for the travelers – it must have been so much worse for the staff. Yet they were able to still smile.
Was there chocolate (presumably melting) in the Sinai and Negev desserts? And WHAT about the hotel???
*grin* The hotel is a separate blog post. 🙂 Patience, patience. 🙂
I love hearing about your exploits. Congrats to your son 😉 I am happy for him that he has gotten a new job.
oh dear. and i thought *I* had difficulty getting out of town: https://debandjoeontheroad.blogspot.com/2018/08/its-always-something.html
Honour – they are heading towards wildfires.