Subtitled: You Had LOTS of Time to Prepare
Oh my. Frustration is SO exhausting. For at least a week now NJ has known we were in the path of Hurricane/Tropical Storm/Big Messy Storm Isaias. NJ has weathered (hah hah) several storms – sometimes well, sometimes not as well, but I *THOUGHT* we’d been learning with each one. Maybe the individual people are, but apparently our utilities still can’t seem to grasp the concept of “Be Prepared”. There’s a HUGE storm coming. Wires will come down. Power will go out. Things will break.
I no longer remember the big storm that came after Hurricane Sandy. Sandy was one of those events where everyone remembers where they were, what happened, and how many days they were without power. After Sandy, whenever we had warning of an impending storm, the utility companies would assure us that they were prepared, had their crews positioned all over the state, ready to ride and restore once the storm had passed.
Apparently my internet provider forgot the lessons. We lost the internet & cable just before 3 pm. It is now 24.5 hours later and we have no internet & cable, no estimate on when it might be restored. My neighbor actually received a call from a human being (I had NO faith in the automated voice mail system myself, or I, too, could have gotten a callback.). My neighbor was assured that “it is out all over and they will get to it as soon as they can”. I wasn’t upset with that attitude yesterday. I get it – a storm, damage, things broke. BUT. You KNEW it was coming. You KNOW that all of your customers are working from home because of COVID19. You KNOW connectivity is a true necessity these days. I’m disgusted, truly disgusted.
My son was living in Florida in 2017 when Hurricane Irma roared ashore. Of course they lost power, might have been as long as a week. I was impressed with their power company, however. THEY posted estimated dates by when they hoped to get different localities up and running. It didn’t change anything – my son still had no power. But at least he (and I) knew there was some hope that the utility WOULD restore it, and how long he needed to manage without. Optimum either has no clue when things will work or can’t be bothered telling its clientele when the service might be restored.
How am I posting this blog? It is MY good fortune that my next-door neighbors use a DIFFERENT internet provider. Back in the spring, after the lock-downs, Optimum went out of service. Again, I wasn’t angry because it was around the time when EVERYONE in the surrounding metropolitan area all stayed home and hit the internet at the same time. I had a very important meeting, however, and I freaked that I’d miss it. I ran next door and discovered they were up and running AND I could see their wifi from my house. They gave me the password and saved my sorry self. I contacted them again today and they graciously allowed me on again. All of my work apps are running off of my neighbor’s wifi. My brother-in-law brought me his – okay – I’m going to get this wrong – Google WiFi. I think that is what it is. It looks like a cell phone, it’s something Google, and it finds whatever service is closest and strongest. I guess there is some app and a fee but wherever you are in the country, you can find a service provider and hook up and have the internet. My personal computer and all apps that are NOT behind the company firewall are running off of this thing. My phone is using that now too. Sigh.
I was supposed to run a training session today. We rescheduled it to Friday. I’m supposed to run a training session tomorrow. As I was proof-reading this, my OTHER next-door neighbor called – the one who also had no internet. He says it was UP! But as we talked it went down. Another neighbor texted to say she was back UP! “It’s like Christmas in August!!!:)” She lives 3 blocks away, but I went down to reboot my modem and reboot my router anyway. Nope – still no internet here. I guess there is hope. Maybe. It does look as if the storm passed/is passing far west of Honour. That’s good – it means I can’win’ when we compare complaining! 🙂